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Our
Services

OUR SERVICES

Customer Service

Reliable and fast, complete and courteous – and always ready to offer a special order. This is how we design our professional service.

Professional Team

Our highly qualified team is optimally networked to offer you the highest level of support. As a family business, we work in a culture of close relationships and mutual trust. These values keep us flexible and allow us to respond personally to your needs.

Fast
Processing

Our goal is to shorten lead times for orders and always deliver on time. In our warehouses, stocks are constantly checked to ensure availability and fast delivery. Should there be a delay from third parties, we do everything possible to deliver punctually.

Quick
Sampling

Our large internal sample warehouse and our close cooperation with couriers enable us to fast deliver the desired samples. With this service you will have the right raw material samples available for your projects in the shortest possible time.

After Sales Support

We constantly review our processes to improve our service at a high level. We are always open to your feedback and recommendations. We inform you about new products and significant changes in raw materials. And, of course, we also maintain our service for you after delivery.

OUR SERVICES

Tech-Support

Before an order, after a delivery – with our tech support we advise our customers in every phase. A support which is a matter of course for us and which is appreciated.

Guidance

We would be pleased to accompany you with your projects. Our technical know-how helps you to find the right raw material from our wide range of superior specialties. We are also happy to answer complex questions to support you in your product development.

Guide Formulations

We provide versatile guide formulations with which you can develop your desired products. In addition, the trusting relationships with our suppliers and their laboratories give us the necessary support, even for special and even unique requests.

Trend Presentations

We have access to trend-setting products. By maintaining close relationships, we keep our customers up to date with the latest trends and ideas – also in personally guided presentations at our customers' premises.

Catalyst

With our Catalyst you get a trend guide – full of ideas and guide formulations for solutions in the personal care and cosmetics sectors.

OUR SERVICES

Regulations

Our customers needs to rely on the regulatory approval of their products in each of their markets. We advise and support reliably in all questions and phases.

Product Information

We maintain a database with up-to-date information about our products, such as specifications, safety data sheets and product dossiers. We have long-term and reliable contacts with our suppliers and also meet customer-specific requirements.

Regulations

Our customers need to rely on the regulatory approval of their products in each of their markets. We advise and support you reliably in all questions and phases.

Customer Needs

We advise our customers on the selection of raw materials that are in line with regulatory requirements. Our wide range of raw materials, most of them are approved worldwide, simplifies this regulatory process.

Complaints

Our suppliers consistently observe the requirements for purity and safety of the products. In case of deviations, we work closely with our suppliers to efficiently resolve complaints regarding products and quality.